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Tenant Support Frequently Asked Questions

How do I reset my password?

How to Reset a Password

Go to the Lettings in a box portal at https://portal.lettingsinabox.co.uk/.

Click Forget Password?

The following screen will appear.

Make sure you select Tenant or Guarantor from the drop-down menu.

Then enter your unique reference in the Enter Reference field.

You must enter the reference in full for example LIB-REF-009999 as shown below.

Then click the Submit button.

An email will be sent to the email address you have registered with your reference.

(Check your junk mail or spam folder if you cannot see the email.)

Click to reset your password and the following screen will appear.

Enter your new password twice and the click Reset.

Keep your new password secure and do not share this with anyone else.

You will receive an acknowledgement email.

Click to access the Lettings in a box portal and login as normal.

How do I share my Tax Records or Payroll data?

How to share your payroll data or PAYE records

Click the link we have sent you by email. You will be taken to the following screen.

Click where it says “Find your platform“.

 

 

The following screen will appear. Now click where it says “Tax or Payroll“.

 

 

If you have selected “Tax” the following screen will appear.

 

 

Select HMRC for employees (PAYE).

The following screen will appear where you will enter your government gateway details.

 

 

Once you have logged in please complete the authorisation.

If you have selected “Payroll” the following screen will appear.

 

 

Find and select your payroll provider. The following screen will appear.

 

 

Simply login to your payroll portal as you normally would and click submit.